A proven practice model for emergency care management success.

MEP’s business model ensures quality and efficiency through local ownership, incentive pay, a robust infrastructure based on data management, and quality support.

Local ownership empowers physicians to take a personal interest in the success of the emergency department. Further motivation to increase efficiency is provided by our 100% productivity-based pay system, which improves throughput and reduces wait times. Providers have continuous access to data gathered from hospital information systems and billing records to identify problems quickly and improve service. In addition, our comprehensive quality program provides thorough peer feedback and support in a team environment.

MEP’s four-pronged quality program ensures service and competency:

1. Surveys

MEP performs monthly patient satisfaction surveys and annual staff 360 surveys to assess quality of care and potential areas for improvement.

2. Web QI

Developed by MEP, this unique online tool allows providers to give quarterly, targeted feedback to each other about quality and efficiency of care.

3. Peer Review

Every other month, providers review selected charts to provide vigorous and honest feedback about the method of care and to offer didactic education.

4. Coaching

Twice a year, providers meet with the department chair to evaluate results from Web QI, surveys, peer reviews, and other comments, and to receive guidance on how to improve their performance.

This rigorous dedication to quality allows us to deliver the highest standard of service and add value to our partner hospitals. Contact us to learn how our systemized approach can improve your hospital’s patient satisfaction and financial performance.